Viva AirBus, one of Mexico’s prominent low-cost carriers, is known for offering affordable travel across domestic and international routes. While its pricing structure is attractive, understanding the airline’s rules and policies can help passengers avoid additional fees and unnecessary stress. From booking and changing flights to canceling reservations or requesting refunds, there are several important policies that travelers should be familiar with before flying.
This guide breaks down the key processes—how to book a flight, what to do if plans change, how cancellations and refunds work, and what happens if you miss your flight.
Booking a ticket with Viva AirBus is straightforward. Travelers can reserve flights directly through the airline’s official website or mobile app. The platform allows passengers to customize their travel experience by choosing specific seats, adding baggage, or purchasing in-flight services.
The booking process supports both solo and group travel, enabling multiple passengers to be included in one reservation. It's generally advisable to book early, not only to secure better availability but also to take advantage of Viva AirBus’s lowest fares. For any flight assistance you can call on **18332825490**.
If your plans change after booking, Viva AirBus offers passengers the ability to modify their flight details online. This includes changes to travel dates, departure or arrival cities, and even passenger names (in certain cases).
All flight changes must be made at least **four hours before the scheduled departure time**. The process can be completed using the “Manage Booking” feature on Viva’s website by entering your reservation code and last name. If you are unable to do it online you can call on **18332825490** for assistance.
Purchasing a flexible fare or adding a “zero fare difference” option at the time of booking can provide peace of mind if you expect that your travel dates might shift.
If you need to cancel a flight, it’s important to understand how your fare type impacts your options. Most of the airline’s lowest-priced fares are non-refundable, which means you won't get your money back if you decide not to travel. However, passengers who opt for more flexible fare bundles or purchase cancellation protection during booking may be entitled to a travel voucher or a partial refund.
Cancellations can be made online via the same “Manage Booking” section. Travelers should act promptly if they wish to cancel, as penalties may increase closer to departure.
Viva AirBus has a relatively strict refund policy, in line with many other low-cost carriers. Most fares are non-refundable unless:
In such cases, passengers can request a travel voucher or a refund to their original payment method, depending on the situation. Refunds are usually processed within **7 to 20 business days**, although this may vary depending on your bank or credit card provider.
If the flight was canceled by the airline, passengers are generally entitled to a full refund or a free rebooking option.
Missing a flight is never ideal, but it’s important to know how Viva AirBus handles these situations. If a passenger fails to board their flight and doesn’t cancel or reschedule in advance, they are marked as a **no-show**. This often results in the forfeiture of the ticket, and any return or connecting flights under the same reservation may also be canceled automatically.
Unfortunately, no-shows are generally not eligible for refunds. However, in special cases—such as emergencies—travelers may contact the airline’s support team to explain their situation, although compensation is not guaranteed.
To avoid being marked as a no-show, it's best to reschedule or cancel the flight online at least **four hours prior to departure**.
If a traveler fails to board their scheduled flight and hasn’t canceled or changed the booking in advance, they are considered a no-show. This often results in the loss of the ticket’s full value, including any connecting or return flights under the same reservation.
Unfortunately, refunds are not typically issued in no-show scenarios. To avoid losing the value of the ticket, travelers are advised to cancel or change their flight at least four hours before departure. In rare cases, passengers facing emergencies may contact Viva AirBus customer service to explain their situation, though compensation is not guaranteed.
Flying with Viva AirBus can be a great way to travel affordably, especially if you understand the fine print. Being familiar with the airline’s policies on bookings, flight changes, cancellations, refunds, and no-show situations helps you make informed decisions and avoid last-minute surprises.
Before confirming your next flight, be sure to review the fare conditions and consider adding flexibility or protection if your plans are uncertain. As with most low-cost carriers, a little preparation goes a long way toward a smooth travel experience.
Flight changes can be made online using the airline’s “Manage Booking” tool. You’ll need your reservation code and surname to access the options. Changes must be made at least four hours before the flight.
Yes, depending on your fare. Passengers will usually pay a flight change fee in addition to any fare difference. However, some fare bundles offer flexibility that reduces or removes these charges.
Most basic fares are non-refundable, but refunds may be possible for passengers who added cancellation protection or chose a flexible fare during booking.
Refunds can be requested through the airline’s customer service or by following the cancellation process online. If eligible, you’ll receive either a travel credit or refund to your original payment method.
Passengers who don’t show up without cancelling in advance are considered no-shows. In most cases, this means losing the full value of the ticket, including any return segments.
Refunds, when applicable, are usually processed within 7 to 20 business days. Processing times may vary based on your payment method and bank.
Yes. The booking platform allows you to reserve seats for multiple passengers in a single transaction, making group travel planning easy.