Qantas Airways is Australia's flagship airline, offering both domestic and international flights with a focus on flexibility, service, and convenience. Whether you're planning a new trip or need to make changes to an existing one, Qantas offers easy tools through its Qantas Manage Booking platform.
Here's your comprehensive guide on managing your Qantas journey, including how to cancel, upgrade, or modify your flight—and how refunds work.
The Qantas Airways Manage Booking tool is a one-stop solution for modifying flight details. Accessible via the Qantas website or mobile app, it allows you to:
You only need your booking reference and last name to access all these features. The tool is designed for traveler convenience and is especially helpful for last-minute changes.
The Qantas Airways Cancellation Policy depends on your fare type:
Qantas provides a 24-hour grace period for bookings made directly through their website. If your flight is at least 7 days away, you can cancel within 24 hours for a full refund—no questions asked.
If Qantas reschedules or cancels your flight, you're entitled to either rebook at no additional cost or receive a full refund, regardless of fare type.
Even with non-refundable flights, you may still get a travel credit if canceled in advance.
Yes—most fares allow changes, though fees and fare differences may apply. Use the Manage Booking tool to reschedule easily.
The Qantas change policy supports flexibility:
You can reschedule flights using Qantas Manage Booking. Simply choose a new date and flight time. Pay any fare difference, and your booking will be updated instantly.
If Qantas makes a significant schedule change, their policy gives you the option to:
This policy applies to all fare types.
This often arises when passengers book non-flexible fares. If you booked a sale fare or through a third party, changes may be limited or only allowed through the travel agency.
Yes, Qantas allows upgrades through:
Options depend on seat availability and your booking class. Visit Manage Booking to check eligibility.
To rebook your Qantas flight by points:
Subject to availability.
To select a seat in your Qantas flight:
Standard economy seats may incur a fee, while premium cabins or elite Frequent Flyers often select seats for free.
The Qantas refund policy varies:
To check your Qantas refund status:
Refunds typically process within 2–4 weeks.
Qantas' refund 24 hours policy allows risk-free cancellation within 24 hours of booking, provided the flight is at least 7 days away. This applies only to direct bookings via Qantas.
If you change to a cheaper flight, the Qantas refund flight change policy may allow you to receive the fare difference as a credit or refund, depending on your fare conditions.
To get a refund from Qantas:
If your flight was canceled by Qantas, you're eligible for a full refund, even with a non-refundable fare.
Need help? The Qantas refund contact support team is reachable by phone or live chat. Have your booking reference and email handy for faster service.
Yes, you can use Qantas Manage Booking to change dates or times. Fees may apply depending on fare conditions.
Refundable fares receive full refunds. Non-refundable fares may receive flight credit. Cancellations by Qantas qualify for a full refund regardless of fare.
Access Manage Booking, enter your reference and last name, select your flight, and follow the cancellation prompts.
Yes, under the Qantas refund 24 hours rule, cancel within 24 hours of booking for a full refund—if your flight is 7+ days away.
Use Qantas Points or cash to upgrade via the Manage Booking section. Availability is limited.
Log into your Frequent Flyer account, go to your booking, and select the rebook option using points.
Refundable flights allow cancellation with full refund. Non-refundable flights offer flight credit unless Qantas cancels the flight.
Visit the Refunds section or use Manage Booking. You can also contact Qantas refund support for updates.
Qantas Airways provides travelers with comprehensive tools to manage their bookings, offering flexibility for changes, cancellations, and upgrades. Whether you need to modify your travel plans or seek a refund, understanding your fare conditions and using the Manage Booking platform will help you navigate the process smoothly.
Remember that policies may vary based on your ticket type and how you booked your flight. When in doubt, Qantas customer service is available to assist with specific questions about your reservation.