As the flag carrier of the Philippines, Philippine Airlines (PAL) is a top choice for travelers flying across Asia, North America, Oceania, and the Middle East. Known for its premium service, wide international coverage, and flexible fare options, PAL is ideal for both business and leisure travelers.
Before you book your next flight, it’s essential to understand the airline’s policies on new bookings, flight changes, seat selection, seat types, cancellations, refunds, and the no-show policy. This guide breaks it all down in one place—updated for 2025.
Booking a flight with Philippine Airlines is easy and flexible. You can make a reservation via:
PAL offers different fare categories—Economy Supersaver, Economy Saver, Premium Economy, Business Value, and Business Flex—each with its own baggage allowance, seat selection privileges, and change/refund flexibility.
It’s recommended to book directly with the airline to avoid third-party service fees and ensure full access to flexible options, including PAL's Mabuhay Miles loyalty program.
Plans change, and PAL understands that. Whether you need to change your flight date, time, or route, the airline provides multiple ways to modify your itinerary.
Change fees and fare differences apply based on fare type and destination. Some higher fare categories like Business Flex or Premium Economy offer more flexible options with minimal or no change fees.
Travelers are encouraged to make changes as early as possible to avoid last-minute fees and ensure seat availability.
Philippine Airlines gives passengers the freedom to choose their seats during or after booking. You can select your seat:
Seat selection fees vary depending on route, seat type, and fare class. Passengers who book higher fare classes or are Mabuhay Miles Elite/Premier Elite members may be entitled to free seat selection.
Understanding the types of seats on Philippine Airlines helps you customize your journey based on comfort and budget. Here’s a breakdown of seat types available across PAL aircraft:
Basic but comfortable, ideal for budget-conscious travelers. Features include adjustable headrests, personal entertainment systems, and in-flight meals on longer routes.
Located in a separate cabin section, these seats offer:
Designed for maximum comfort:
Seat upgrades can be requested online or at the airport, subject to availability. PAL occasionally offers last-minute upgrade bids for eligible passengers.
Philippine Airlines allows ticket cancellations, but refund eligibility depends on your fare class and time of cancellation. Cancellations can be processed through:
It’s advisable to cancel as early as possible, as cancellation charges increase closer to the departure date.
Refunds with Philippine Airlines follow clear guidelines. If you qualify, your refund will be returned to the original payment method or converted to a PAL Travel Voucher.
Refund processing usually takes **30 to 60 business days**, depending on your payment method and the channel used to request it.
To apply for a refund, visit the Refund Request page on the PAL website or contact customer support.
If a passenger fails to board their flight without prior notice or cancellation, it is considered a no-show. In such cases:
If you’re unable to travel, it’s best to modify or cancel your booking at least a few hours before departure to avoid being marked as a no-show.
Philippine Airlines combines traditional service with modern flexibility. Whether you're flying for business or leisure, PAL offers multiple fare classes, flexible flight change options, customizable seat selections, and competitive refund policies.
Whether you’re heading to Manila, Los Angeles, Tokyo, or Sydney, PAL ensures you get there with comfort and reliability.
You can book directly on the airline’s website, through the app, or at ticket offices and partner travel agencies.
Yes, flight changes are allowed but may incur change fees and fare differences based on your fare type.
Yes, passengers can select seats during booking, check-in, or through the Manage Booking portal. Fees apply to some seat types.
Seat options include Economy, Premium Economy, and Business Class (Mabuhay Class), with varying levels of comfort and amenities.
Only refundable fare types are eligible for cash refunds. Non-refundable fares may be converted to travel credits.
Refunds typically take 30 to 60 business days depending on your original payment method.
You will be considered a no-show, and the ticket may be forfeited with no refund or rebooking allowed. Always cancel in advance if you can’t travel.