Whether you're planning a luxurious trip across the globe or a short regional hop, flexibility is key when booking flights. EVA Air, one of Asia's top-rated international airlines, understands that travel plans can change. That's why they offer a structured policy for flight changes and refunds. In this guide, we'll walk you through everything you need to know about modifying your booking or requesting a refund with EVA Air, including step-by-step instructions and a helpful FAQ section.
EVA Air (Evergreen Airways), based in Taiwan, is a 5-star airline known for its excellent service, comfort, and punctuality. It operates flights to destinations across Asia, North America, Europe, and Oceania. Whether flying in Economy or the award-winning Royal Laurel Class, EVA Air passengers enjoy a premium travel experience.
But what happens when your plans change? Here's how you can handle booking modifications and refunds with EVA Air.
EVA Air allows passengers to make changes to their bookings, including flight dates, times, and even destinations, depending on the fare rules and availability.
You can modify your EVA Air booking via:
Tip for Travelers: Always check your fare conditions before booking if you anticipate needing flexibility.
Refund eligibility and fees depend on your ticket type and how/where you purchased it. EVA Air generally offers refunds for refundable ticket classes, while non-refundable fares may only return taxes and fees.
Cancellation fees vary based on:
EVA Air will deduct the cancellation fee before refunding the remaining amount.
EVA Air offered special change and refund options for tickets affected by COVID-19 travel restrictions. Check their website for updates on current flexibility policies, as these may change depending on global conditions.
In cases of sudden illness or bereavement, EVA Air may waive certain cancellation or modification fees. Supporting documents (e.g., hospital note or death certificate) are usually required.
Yes, you can change your EVA Air flight subject to fare rules. Use the "Manage Your Trip" section on their website or contact customer service.
Yes, most ticket types will incur a change fee plus any fare difference. Fees vary depending on fare class and route.
Yes, if you purchased a refundable ticket. Non-refundable tickets may only be eligible for a refund of unused taxes and fees.
Credit card refunds typically take 7 business days. Other payment types may take longer, up to 30 days.
All changes and refunds must be requested through the original booking channel, including online agencies like Expedia or travel agents.
Yes, but award ticket changes are subject to different rules and may incur mileage redeposit fees. Check your Infinity MileageLands membership account or contact customer support.
Visa-related cancellations are generally not eligible for a full refund unless specified in the fare rules. EVA Air may consider partial refunds on a case-by-case basis.
Not necessarily, but travel insurance can protect non-refundable fares and help cover unexpected cancellations.
If EVA Air cancels your flight, you're entitled to a free rebooking or full refund. They may also offer meal vouchers or hotel accommodations depending on the delay length.
Yes, if your ticket allows changes, you can modify either your outbound or return segment separately. Fare differences will apply.
EVA Air provides a reliable, customer-oriented travel experience with a relatively flexible approach to cancellations and changes. Understanding the fare rules associated with your ticket is essential to avoid unnecessary fees or surprises. Whether you're rescheduling due to personal changes or seeking a refund after a disruption, EVA Air's systems are streamlined for traveler convenience.
Before making any changes or requesting a refund, always review your ticket details and contact EVA Air support for personalized help.